To whom it may concern:
I have always had excellent service from Unwired Broad Band. Recently, after experiencing technical problems, two gentlemen from your technical service department responded to my home and worked to resolve my problem. They were great to work with and the problem was resolved for a short period of time.
Since that time I have been able to resolve additional issues over the phone with a couple of your telephone help desk people. But this morning I had a very excellent experience in working on the phone with Michelle, who just had a terrific way about her. She was very pleasant, very knowledgeable and helped me to resolve my problem with a minimum of trouble.
Understand that I am nearly 70 years old and am a 19th century man trapped in a 21st century world, so helping me through these problems is not exactly easy. As I mentioned I have been a customer with you folks since almost your beginning and I have absolutely no complaints. But, occasionally you have contact with someone who is really outstanding at what they do and Michelle strikes me as such a person.
unWired Support Staff,
I just wanted to drop a thank you note to you. I would have sent it directly to the CEO, but I couldn't find his e-mail address on the site.
I called Friday on behalf of my mother, who had been experiencing numerous signal outages over the past year and a half or so. These outages were getting progressively more frequent (and annoying). My mom didn't feel like she got much attention when she called, so she had me call that day when I was visiting her.
Fortunately, Michelle answered my call to Tech Support. I was up front with her: either unWired fixed my mom's connection, or she was going elsewhere with her business after six and a half years with you. She was calm and professional during my call, and laid out a plan that sounded like it would find and fix the issues.
But she did more than that. After I hung up, she got to work analyzing my mom's connection and went to go find an engineer to validate what she was seeing. Then, she called me back with the results of that meeting. It was a slightly different plan, but she laid out why it was different.
As I was leaving my mom's place, I told her, "If they fix this issue, it's because of Michelle, and I'd recommend you stick with unWired."
Well, there was a slight hitch on Monday, when the service department didn't call as expected. But, Mom was encouraged enough by Michelle's effort to call and set up an appointment for today.
She was very impressed with the attitude and skill of the two techs who came. They took signal measurements, explained what was going on, and replaced Mom's antenna with new equipment in a better location.
Mom's back online, and sticking with unWired. In large part, this is due to Michelle's caring professionalism.
I wanted her to know, and I wanted the unWired management to know, how much we appreciate her effort and customer service attitude.
Thank you again
Good Morning Craig, & Staff,
I would like to thank you again for the response you were able to give EECU yesterday, it made a disastrous situation turn into a positive situation, and I as well as our members appreciate it.
Eric C. H.
Educational Employees Credit Union
I am speechless
Hopefully you are having a good week. I just wanted to let you know two weeks ago that Buddy Gentry was out and gave us a quote for a new computer and router. We ordered the computer through UnWired and I found the other components online and ordered.
Last Friday, Buddy was out again and installed everything for us. I don't know when I have ever gone through a vanilla installation, transferred data and set everything correctly and have it go so smoothly. I actually worked at my work while he did what we asked. I am speechless. It was such a pleasure to deal with him on your behalf.
Amazingly, Monte had only ONE complaint after everything was done. The new keyboard has a function key button by the space bar you now need to use to activate one of the function keys. Otherwise, I never heard another complaint. This is HUGE in my life. He is always unhappy with something.
I just wanted to thank your company for the great service! Since I communicate more with you I decided to send it your way.
Have a great day!!!!
I greatly appreciate it
My Bakersfield store is connected. I greatly appreciate how quickly Unwired was able to install.
I feel much better informed and equipped to explore client approaches
I really appreciate your time today to provide guidance on searching out possible communication providers to address the inconsistent T-1 service our client has always experienced -- but has become unbearable these past couple of weeks. Thanks for sharing some strategies given limited options. I feel much better informed and equipped to explore client approaches.
Shamrock Technology Group
Your customer service is excellent
Your customer service is excellent. Thank you for the great help and advice even though your coverage does not reach our area. I will highly recommend your company based on your professionalism and service.
What an amazing service unWired provides to its customers.
Dear unWired Support team,
I wanted to thank each of you, Ben, Phillip and Ed, for the tremendous help you have been to me over the past week! Each of you exhibited incredible patience with guiding me through the steps needed to get me back up and running and at the same time have the newly installed DIRECTV work appropriately.
I could tell from waiting in line, to speak to a tech, that the office and staff was very busy and yet, each of you was incredibly patient and calm as you guided me step by step to solve the problem. I was and am in awe that none of you even hinted with a tone of voice that you were in a hurry to get me off the dang phone and move on to the next person waiting in line. Each of you was technically proficient in your knowledge of the problem and had no problem picking up where the previous tech had left off.
What an amazing service unWired provides to its customers because of the qualified staff and the ongoing reliable connection unWired provides.
I would like to make one more request and that is for whomever gets this thank you, to please forward it to the owner. Everyone needs praise and it is well deserved, so I believe management should be made aware of the outstanding job you each are doing!
A very satisfied, impressed, customer!
A fine job well done.
I would like to extend my gratitude for a fine job well done. Forest did a great job. He and his associate were both professional and efficient. My service is working perfectly, and I couldn't be happier.
Thank you unwired. Please keep me updated on your upgrades and improvements.
Quick response to my problem.
Thanks for the quick response to my problem. All is up and running. Had Hughesnet before you guys. 110% better internet service!
You guys are the best…everyone I’ve come in contact with unWired does an outstanding job. Thanks again for putting this deal together for us.
Cherry Creek Mortgage
I just wanted to let you know that my service is all up running. Thanks for the quick response and great service.
I really appreciate the approach your firm takes.
Things seem to be back to normal (I and my boss thank you).
I could see you guys working on things until about 4:45 yesterday afternoon. Around then, speeds got back to normal, and seem to have remained stable since.
I really appreciate the approach your firm takes: Your field tech noticed my service inquiry yesterday, and took it upon himself to drop by to ‘see how things were working’; and tagged along to ensure the offsite radio rebooted normally. Your office techs are always ready to help, even with odd circumstances (customer equipment) like the “Frankentower” repeater. John Weigand has been a pleasure to work with for years.
I deal with a number of other communications vendors at work, and would probably have a lot fewer grey hairs if they all offered your same level of customer service.
Once again, thank you for all the hard work.
Squaw Valley Ca.
I appreciate the fast response.
As always, I appreciate the fast response I receive from unWired Broadband, but I must make special mention of the service I received. Miguel has responded to the last 3 service calls, if I am not mistaken. He is always knowledgeable, professional, and NICE while troubleshooting. He's great with customers --- at least with this one. And I think you should know that!
It's almost to good to be true.
We are very excited with the service and product we have received. It is so nice not to feel like an internet second class citizen. We have watched Netflix movies and I can watch DIY videos without waiting several minutes for them to load and then having them pause every few seconds!! It's almost to good to be true. If the speed continues as is Eve and I will be some of your best advertisers. Thank God for Unwired!
Lee and Evelyn L.
UnWired Broadband was an answer to prayer.
UnWired Broadband is the only ISP service available in the Ballico/Snelling, CA area who is able to deliver fast, efficient, uninterrupted internet service. After a lot of dead end, waste of time inquiries with other companies, along with my personal experience with using Hughes Net (they advertise fast internet speeds with the option to upgrade to faster speeds; however, I never noticed any changes in internet speed/downloads/uploads – really it's a joke) When nothing else would work for me UnWired Broadband was an answer to prayer. Unwired BB is super-efficient and super-fast (business fast). Customer service is remarkable; you actually get to speak to local reps! Everyone I worked with was knowledgeable, professional,friendly and efficient. Thanks to Craig, and especially Scott who provided the on site guidance and performed the installation on our ranch It took several weeks, but no time was wasted….I would have waited months had I known what the end result would be. Wow I'm amazed. Thank you so much UnWired BB – you ARE a family oriented company and such a blessing to me. I will recommend you to everyone I know!
Lightning fast compared to Wild Blue.
They did a great job .Very helpful, clean and prompt. Unbelievable in today's world of late cable guys. I wish I would have done this years ago. Lightning fast compared to Wild Blue.
Good job Unwired.
Unwired is the BEST, FASTEST, and most customer service oriented company I have seen in a long time. I own a business myself and get so frustrated with the lack of customer service that plagues our world. Not these guys!! Responsive, courteous, friendly, smart, bend over backwards to make things right. I have been a customer for years and years. The installer puttered up in a Ford Pinto several years ago and had us up and running. Haven't stopped since. Whenever there is a problem they are a friendly phone call away. Good job Unwired.
Took a little longer than 3 weeks to get up and running but the experience was great. Installer was very nice and even kept working in the rain. Hated my steep roof though. Had HughesNet, but unwired is faster and I can update my iphone now without running out of usage. Love It!!!
I love the download speed.
I love the download speed. Emailed high res. pictures the other night to my Aunt. The whole process lasted less than 5 minutes. With the old ISP I would have been in front of the computer for 2 to 3 hours. Great service.
Thank you UnWired!
I have not had Hi-Speed in my area for 7 years and I'm glad to finally found a company that can have fast internet just like as if I was living in residential homes. Thank you UnWired!
Excellent, excellent, excellent!
Everything about unWired so far has been great!! Many thanks, and we will highly recommend you if any occasion arises!
Best wireless service!
Being an IT Professional, for a number of years I have watched Wireless companies come and go, but UwBB is by far and away the best wireless service now and then. Their responsiveness to their customers needs, their friendly AND helpful support and their installation crews are far above the norm, always going out of their way to get the job done. I have been referring them to my clients for a number of years and will continue to do so! Thanks UwBB, please continue to make me look good! :-)
WOW! We couldn't be happier!
WOW! We couldn't be happier! You really came through for me and Stevinson Ranch! The install team was great and super helpful so thank Jared and Vance again for me. And one day into having speedy internet again, I'm going to go home early because I've gotten everything I need already done!
Appreciate your prompt and professional service.
I wanted to thank you for the quick response on Vulcan Construction & Maintenance. They appreciated your prompt and professional service; Forrest & Scott were great!
Thank you again.
Ray J. T.
Quickly and Efficiently.
Thanks for your help. Vulcan was installed quickly and efficiently. I appreciate Scott and Forrest - they are some of your best.
Ray J. T.
Thanks for the help.
Thanks for the help. Hector and Russell really went above and beyond fixing my issue. My service is now better than it has ever been.
I am SO happy and pleased with UnWired!!
I am SO happy and pleased with UnWired!!!!! Everything is SO much faster - just wonderful! The two installers, Robert and Ryan, were SO nice and did such a GREAT job! He set up the router, as well. The mouse is great - so much easier!
I would definitely refer anyone looking for Internet services.
I want to take a moment to provide you with some feedback from the installation of your firms' services.
The installers were prompt and very professional without being stuffy - direct and informative of what they will be doing and what to expect.
My installers were Scott and Forrest - they inquired where I would prefer the access point for services. I chose it to be in our family room which is on the south side of the house.
Even though the equipment would need to be installed on the north side of the house - AND I have a tile roof, the cheerfully indicated the could do it without the attitude I received from Hughes Net technician who by the way installed in my bedroom so he only had to run like 10 feet of wire.
Scott and Forrest worked around me and my annoying 9 dogs - yes nine (6 plus my sister moved in with her 3) without showing any frustration.
They had us up and running quickly and went over the specifics and outlined what number to reach your firm should any issues arise all before all within an hour.
No wasting a whole day with these two, like Comcast waiting on someone to arrive then see them move slow as .... because they are being paid hourly and trying to milk it.
I was very impressed with their customer service level and ease in how they responded to my questions and requests.
All my concerns were addressed before they left. You have two very knowledgeable and committed employees - which are not an easy find these days! Whoever hired them needs a bonus as do these two guys.
Based on my experience with your staff and firm, I would definitely refer anyone looking for Internet services and to my clients who are moving or purchasing a new home.
My experience with Hughes Net was crap that's speaking with their general business service in addition to the internet service which we all know sucks.
This was a far cry far from the nightmare I had to deal with Hughes net, it took me a whole day to get it running without any help because the tech was as computer literate as my dog.
Thanks - I am feeling so much better about having a 3 year contract with your firm now.
Keep up the great job!
REALTY EXECUTIVES SUMMIT
Great support call
I just wanted to let you know that I did a 9PM support call with one of your guys and it went real well. I think it was Miguel. I changed out my brother's switch to a router in his office, and added a second router for the house. He talked me through it quickly and skillfully.
Excellent and Professional Technicians
I really enjoyed the quality of service Hector gave me during installation. I will inform and recommend my friends and business partners about how excellent and professional your technicians are.
Thank you for sending A.J. to install my internet today. He was friendly, courteous and diligent in making sure it was installed properly.
Just wanted to say thanks!
I just wanted to say thanks to you and all the folks that helped get me Unwired. I appreciate the effort you and Steve and Robert and Jason put into getting my internet up and running. It sure is a different way to use the net. I have to relearn what I can do. I have recommended you to several folks out here. I know Jim Marchini has already put in a call. Once again thanks for the help.
After three years with Hughes I am extremely pleased with the speed I have been getting with Unwired and wish I had made the switch a long time ago. The installers, Scott and Forrest, were very professional, accommodating, and pleasant. Even when I had to call technical support (turns out my Router had an issue) the phone was answered by a very knowledgeable person who was very helpful. All in all I am very happy with the transition to an ISP with "real speed."
You have reinforced why Unwired is our company of choice for all of our VOIP Solutions.
I know that through your time and efforts rarely get acknowledged so I would like to take a moment and thank you for your dedication and understanding of what service means. As you are well aware I have chosen Unwired as our ISP Company of choice for all of our VOIP connections. We were not aware of any situation with your “Disaster” until Monday which we experienced higher than usual latency and the occasion dropped packet. John emailed me and brought me up to date of what the status of the network was in a clear and concise manner of which I was able to convey to all my VOIP customers. Upon calling them none of them were aware of any problems with the network other than occasion jitter and a little slower than normal internet. None of them had any complaints and if I hadn't called probably wouldn't even have been aware of an issue at all. We deal with pretty much all ISP’s as is the nature of our business and nobody even comes close to levels of service and reliability that UnWired provides.
So in summary kudos to you and your staff. You have reinforced why Unwired is our company of choice for all of our VOIP Solutions. Keep up the good work and looking forward to what the future brings.
Works like a champ!
Hi again Steve,
I just wanted to thank you again in regards to your fixing my streaming issues.
Netflix works like a champ.
YouTube works great now, too.
I would assume KTVL.com would work fine as well.
I am unhappy I about canceled Netflix and I have egg on my face because I defended my ISP and my choice to go local because I felt and thought my ISP wasn't engaging in traffic shaping/blocking/etc.
I also work for an ISP as a support technician so I realize sometimes things do need done in the name of security and/or making things work for everyone -- so I do appreciate that.
I respect UnWired and appreciate having a local choice. In the 2.5 years or whatever I have had you -- you've been rock solid and other than this 'streaming' issue which has actually gone on for me off and on for quite a few months -- your record is rather unblemished. I would still highly recommend your services and hope any traffic manipulation you do is in the best interests of your customers.
Thanks for maintaining a solid network which has allowed me to work at home for an ISP in Talent, Oregon. I would love to actually explore working together a bit more -- perhaps peering, VoIP, offering telephone service to your customers, hi-cap, etc.. we have an excellent VoIP product at $10/m and I think it'd be awesome if you could sell it to your broadband customers if that's not something you're currently doing.
Anyway -- keep up the great work and thanks again to Philip, Craig, and I am sure others that I don't remember.
I wanted to thank you for the good job the repair crew did today for me. They came out on a repair ticket to my house and took the time and effort to fix the problem. They really impressed me with the work and extra time at my one private residence to make the system work.
Your IT guys were great.
As of last night - everything seems to be working a lot better. I will let you know if I have to unplug/reset before logging on. Just want to thank you for all your prompt help. Your IT guys were great and everyone was so helpful. It's good to know you are there to help your customers when needed and so promptly. I was really impressed that I got a phone call back after the first time I called. Normally when you call places you never get a call & if you do - your talking to someone in who-know-where country!. Thanks for being local and very patient.
(dummy's like me). Will keep you posted if it slows down again.
Randy Baerg and I wanted to express our gratitude and excellent customer service that was provided yesterday. The two technicians, Robbie and Jared, done a great job and were very helpful and were able to get us up and running.
Again, thank you and we appreciate your outstanding service.
Warren & Baerg Manufacturing, Inc.
Your service is great
We just wanted to let you know that we just started using your service and thus far it is great and a heck of lot better than Hughes satellite.
Bob & Lynda W.
Your Customer Service was superb
Craig..... I have been a customer, I think pretty much from the start. All I can say is I did not even know there was a problem. Even when I created a small problem here at home your Customer Service was superb in helping me resolve the problem without a whimper. I still think you folks give the biggest bang for the buck. I thank you for having the guts to start a venture like this and succeeding. I have turned a few people on to you and hopefully they took your service if they did not it is their problem.
Keep up the good work
You can put us on your reference list
You can put us on your reference list, far better than expected so far (always leave room for the oops factor) so good.
I appreciate your help
Thank you so much for sending Matt out to set up the internet. He had everything running very quickly. I appreciate your help....I was at my wits' end.
Thanks again for the service!
Your crew, Gerry and AJ, installed the Broadband service today and my wife Sharon said they were awesome. Thanks for getting this completed on Thursday. Sorry for the frustration on my part, but I was definitely getting worried.
Thanks again for the service!
I am a happy customer
I just wanted to inform you that currently I am a happy customer. The difference between your company and the prior companies I have dealt with is vast. So far I have been dealing with Brian McKinney. He is pleasant to talk with, is highly knowledgeable and has made our transition painless. Customer support has been exceptional. I look forward to being your customer.
Central California Tristeza Eradication Agency
Your hard work will make this a successful project
I just wanted to take a moment to thank all who worked and contributed to today’s successful conference call and configuration of the firewall, with the exception of one printer (we think it’s a minor problem) all data tests have been successful, and we are looking forward to rolling out all the mobile units and printers. A special thanks to Ken at AT&T, Joe, Joy and Fred at Sac IT, and UnWired Broadband, your hard work will make this a successful project.
Word of appreciation for your crew.
Word of appreciation for your crew. I am impressed. You have high quality personal. Very happy with the Connection.
An absolute DREAM to work with.
Steve, Craig & everyone at Unwired Broadband –
I just wanted to thank you all once again, for the service you’ve provided.
By my view, it is a unfortunate state of affairs when a company can excel by simply doing what it says it’s going to – though that seems to be the high standard of service in the current business environment.
Let me explain further - in my world of dealing with other internet and telecom companies in obtaining and managing services from AT&T, Comcast, Charter, etc., they virtually all are an absolute nightmare to work with - botched installs, confusion about order details, etc – and you guys are total contrast - an absolute DREAM to work with.
In summary, thank you for taking care of us.
It is amazingly fast.
Thank you for E-mailing copies of invoices. I mailed a check Friday for both.
If it is easier for your accounting purposes, E-mailing me invoices in the future rather than mail is OK with me.
I am very happy with your service, it is amazingly fast.